Privacy Policy

1. Who We Are

CleanTurn Solutions LLC is a Florida Limited Liability Company that provides vacation rental cleaning and maintenance coordination services. Our registered business is governed by the laws of the State of Florida.

For questions about this Privacy Policy, contact us at: contact@cleanturnsolutions.com

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide directly:

• Name and contact information (phone number, email address)
• Property information (locations, platforms, number of properties)
• Payment information (processed securely through our payment processor — we do not store full card numbers)
• Communications you send us via email, forms, or other channels
• Express written consent for marketing communications (TCPA consent)

Information collected automatically:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on our website
• Referring website or source
• Form submission timestamps and interaction data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our coordination services
• To respond to your inquiries and process your applications
• To send you service-related communications and invoices
• To contact you via phone, text, or SMS for marketing and informational purposes — but only where you have provided express written consent as required by the Telephone Consumer Protection Act (TCPA)
• To comply with legal obligations and enforce our agreements
• To detect and prevent fraud or unauthorized activity
• To analyze usage trends and improve our website

4. Text Messaging and TCPA Compliance

When you check the consent box on our website forms, you are providing express written consent for CleanTurn Solutions LLC to contact you at the phone number provided via calls, texts, and/or SMS messages, including via automated technology, for marketing and informational purposes.

Message frequency: Message frequency varies. You may receive follow-up messages regarding your application, service updates, and promotional offers.

Message and data rates: Standard message and data rates may apply depending on your carrier and plan.

How to opt out: You may opt out of text messages at any time by replying STOP to any message you receive from us. You may also opt out by emailing contact@cleanturnsolutions.com with the subject line "OPT OUT."

Not a condition of purchase: Consent to receive marketing messages is never a condition of purchasing any service from CleanTurn Solutions LLC.

Consent records: We maintain records of all TCPA consents, including the date, time, IP address, and the specific consent language agreed to, for a minimum of five (5) years.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We use third-party tools such as Jotform (form processing) and Cloudflare (hosting and security) that may process your data on our behalf. These providers are contractually bound to protect your data.
• Vendors: We share the minimum necessary property and scheduling information with service vendors we coordinate on your behalf. We do not share your personal contact information with vendors without your knowledge.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights and safety of CleanTurn, our clients, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Client records: retained for the duration of our service relationship plus 7 years
• TCPA consent records: retained for a minimum of 5 years from the date of consent
• Payment records: retained as required by applicable law and our payment processor
• Website analytics data: retained for up to 2 years

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze traffic, and remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

We do not currently use third-party advertising cookies or sell behavioral data to advertisers.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing: Opt out of marketing communications at any time by replying STOP to any text, clicking unsubscribe in any email, or contacting us directly
• Portability: Request a copy of your data in a portable format where technically feasible

To exercise any of these rights, contact us at contact@cleanturnsolutions.com. We will respond within 30 days.

9. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and secure third-party processors.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to take steps to protect your own information.

10. Children's Privacy

Our services are intended for adults and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites such as Airbnb, VRBO, and Jotform. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at contact@cleanturnsolutions.com.

13. Florida Privacy Rights

This Privacy Policy is governed by the laws of the State of Florida. Florida residents may have additional rights under the Florida Digital Bill of Rights and other applicable Florida privacy statutes. Contact us to exercise any applicable rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Policy on this page with a revised "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@cleanturnsolutions.com
• Location: Florida, United States

© 2026 CleanTurn Solutions LLC. All rights reserved. This Privacy Policy was last reviewed and updated on May 12, 2026.